AVAILABILITY AND CONFIRMATION OF BOOKINGS
The moment you have been informed of the availability, depending on the period you have requested, this very important information will be confirmed by the hotel only after you have actually booked. Sometimes the period requested may no longer be available so the Hotel will contact you and try to offer a valid alternative.
DIRECT BOOKING
-If you wish to book you can either phone the Hotel or send them an email.
– Your booking will be confirmed only once the Hotel has received a deposit or down payment of 30% of the entire cost of your stay. You can pay your deposit via a bank draft (the Hotel will need to receive a copy of the bank draft within three days of booking) or via credit card. On day of departure the deposit will be included as part of the payment.
ONLINE BOOKING
Booking made on line will be confirmed by the Hotel, and should the period you booked no longer be available you will be contacted immediately by the Hotel.
PAYMENT
1) if you have chosen to book or pay by bank draft: you will receive an email within minutes with details both of your stay and bank details that will explain how to make the bank draft in the necessary time, and all the paperwork will be considered pre-confirmation (please remember to send a copy of the bank draft within 3 days of booking). An email will confirm the arrival and hence the booking.
2) if you have chosen to book or pay by credit card: you will receive an email within minutes with your booking details and any other information if necessary.
CANCELLING YOUR BOOKING OR ENDING YOUR STAY EARLIER THAN BOOKED
– If you cancel your booking at least 30 days before your expected date of arrival you will not be required to pay any fee and you will be refunded the entire amount of the deposit.
– If you cancel your booking later than 30 days before your expected date of arrival, you will forfeit the deposit.
– If you end your stay earlier than expected, the full amount of the stay will be charged.
AVAILABILITY OF ROOMS
If booking has been carried out to the full and in the correct manner, your room will be held for you for up to 24 hours of day of arrival, as long as you have informed the hotel beforehand.
We kindly ask all our guests to take possession of and leave their room in full respect of the conditions stipulated by the Hotel.
– Should a guest wish to keep his room past the expected day of departure he will be asked to pay in full for an extra day.
TREATMENT IN HOTEL
– All room prices are inclusive of VAT. Drinks are not included (unless otherwise specified) nor are tips or any extras unless they are classified as included.
PETS
Your pets are allowed in the hotel.
-We ask guests who wish to bring their pet to inform us when they book.
– Although pets are admitted to all areas of the hotel – but not to the swimming pool – we ask pet owners to ensure the animal behaves at all times. Extra cost for pets: 15,00 euros daily.
RESPONSABILITIES ON BEHALF OF HOTEL OWNER FOR WHATEVER GUESTS MAY LEAVE WITH HIM
– Responsibilities are based on the Civil Code LIBRO IV CAPO XII DEL DEPOSITO Section II Of Personal Belongings deposited in the hotel – Articles from numbers 1783 to 1786.